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Insulite Labs Privacy Disclosures

Insulite Laboratories is committed to your privacy. We may take every reasonable step to keep any personal information provided confidential. Any information that you do provide may be used by our staff only for the purpose of responding to your question or providing additional information to you. We WILL NOT share that information outside of Insulite Laboratories EXCEPT AS DESCRIBED BELOW for any reason unless compelled to do so by legal process and only then after the full extent of protections are exhausted. We appreciate your confidence in us and look forward to serving you now and in the future.

INFORMATION COLLECTION & USE

Registration
In order to receive additional information from Insulite Labs, you must first complete the registration form. During registration you are required to us give contact information for you for future use. We use this information to only contact you to provide on-going information in which you have expressed interest. This may take the form of direct email contact, general and specific informational emails and newsletters and other communications.

Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we may use this information to contact you.

Additionally, by ordering a product from us, you may entered into our database for future contact and/or our "Support" communications.

Surveys
From time-to-time we may provide you the opportunity to participate surveys either on our site or by email. If you participate, we may request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to contact you and to analyze the data we collect.

We may use a third party service provider to conduct these surveys; that company may be prohibited from using our users' personally identifiable information for any other purpose. We may not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice and you specifically agree.

Tell-A-Friend
If you choose to use our referral service to tell a friend about our site or our products, we may ask you for your friend's name and email address. We may automatically send your friend a one-time email inviting him or her to visit the site. Insulite Labs stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us to request that we remove this information from our database.

COMMUNICATIONS FROM INSULITE LABS

Special Offers and Updates
We may occasionally send you information on products, services, special deals, promotions and other relevant information related to your condition. You can sign up for these emails from us on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."

Newsletters and Support Information
If you wish to subscribe to our newsletter(s), we may use your name and email address to send the newsletter and other "support" information to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.

Service-related Announcements
We may send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service
Based upon the personally identifiable information you provide us, we may send you a welcoming email to verify your username and password. We may also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone, in accordance with your wishes.

Profile
We may store information that we collect through creation of a "profile" of your preferences. We may tie your personally identifiable information, and/or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We do not share your profile with other third parties. We may share your profile in aggregate form only.

INFORMATION SHARING AND DISCLOSURE

Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user base with our partners. This information does not identify individual users. In this instance, our "partners" are those organizations that provide services to Insulite Labs such as data analysis, website services, product development, etc. AT NO TIME WILL WE PROVIDE ANY PERSONALLY IDENTIFIABLE INFORMATION IN THIS REGARD. We do not link aggregate user data with personally identifiable information.

Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers
We may use other third parties to provide newsletter or related services. When you sign up for our newsletter, we may share your email and other personally identifiable information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company.

CHOICE/OPT-OUT

We provide you the opportunity first to "opt-in" and then routinely to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@insulitelabs.com.

LOG FILES

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

COOKIES

A cookie is a small data file that certain websites write to your computer's hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of Insulite Labs' website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Insulite Labs' website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, however, please note that access to certain parts of Insulite Labs' web pages may require a login and password.

CLEAR GIFS (WEB BEACONS/WEB BUGS)

We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."

THIRD PARTY ADVERTISERS

The ads for products or services which may appear on this Web site are delivered to users by us on behalf of our advertising partner(s). We share Web site usage information about users for the purpose of targeting our advertisements on this site.

LINKS TO OTHER SITES

This Web site may contain links to other sites that are not owned or controlled by Insulite Labs. Please be aware that we are not responsible for the privacy practices of such other sites. We do screen our partners and encourage them to maintain a privacy policy similar to ours. However, that is their decision and we cannot be responsible for their business practices.

We encourage you to be aware if you leave our site to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Insulite Labs and our website.

BULLETIN BOARDS/CHAT ROOMS/BLOGS

If you use our bulletin board, chat room or BLOG on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. We will endeavor to monitor these services and we reserve the right to terminate the accounts of visitors who use these services in a manner inconsistent with our Terms of Use.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by contacting our Customer Support or by contacting us by telephone or postal mail at the contact information listed below.

Phone
Toll Free: 1 888 9 TO HEAL
Direct: 1-970-679-8608

Mail
Insulite Laboratories, Inc.
217 Cedar St. #156
Sandpoint, ID 83864
USA

SECURITY

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you please Contact Us.

BUSINESS TRANSITIONS

In the event Insulite Labs goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information may likely be among the assets transferred. You may be notified via email or a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

CHANGES IN THIS PRIVACY STATEMENT

If we decide to change our privacy policy, we may post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we may notify you here, by email, or by means of a notice on our home page.

CONTACT US

If you have any questions or suggestions regarding our privacy policy, please Contact Us via our web form or at 1-888-9-TO-HEAL.

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